What You'll Do
Infrastructure & Networking
- Configure, deploy, and support firewalls, switches, wireless access points, VPNs, and network equipment.
- Install and maintain FortiGate, Sophos, Ubiquiti, Peplink/Pepwave, and other networking solutions.
- Configure VLANs, firewall rules, content filtering, remote access, and site-to-site connectivity.
- Perform structured cabling, rack organization, patch panel installation, cable termination, and network closet improvements.
- Install and configure Wi-Fi systems, guest networks, and wireless bridges.
Systems Administration
- Deploy and support Windows workstations, Windows Server environments, virtual machines, and cloud-hosted services.
- Perform server upgrades, migrations, performance tuning, and hardware installations.
- Manage Active Directory, file shares, remote desktop access, and Microsoft 365 services.
- Configure and troubleshoot backup and disaster recovery systems.
Security & Compliance
- Implement firewall security policies and VPN solutions.
- Support endpoint security platforms, backup verification, and incident response activities.
- Manage email security solutions including Proofpoint and related platforms.
- Participate in remediation of cybersecurity incidents and security alerts.
Projects & Client Support
- Lead or assist with customer onboarding, device migrations, and infrastructure upgrades.
- Deploy desktops, laptops, tablets, printers, scanners, and VoIP phones.
- Create technical documentation and maintain accurate project records.
- Coordinate with customers, vendors, ISPs, and software providers.
- Provide onsite and remote support for escalated technical issues.
VoIP & Communications
- Configure and troubleshoot VoIP phone systems, extensions, call routing, voicemail, and number porting.
- Deploy Yealink and cloud-based communications solutions.
- Assist with conferencing, meeting room technology, and unified communications systems.
What We're Looking For
Required Qualifications:
- Background in Information Technology, Computer Networking, Engineering Technology, or a related field
- 3+ years of experience in IT infrastructure, networking, systems administration, or technical project implementation.
- Strong understanding of:
- TCP/IP networking
- Firewalls and VPN technologies
- Windows desktop and server environments
- Microsoft 365 administration
- Wired and wireless networking
- Backup and disaster recovery solutions
- Experience supporting both onsite and remote users.
- Excellent troubleshooting and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to manage multiple projects and priorities simultaneously.
Experience with any of the following is highly desirable:
- FortiGate / FortiEMS
- Sophos Firewalls
- Ubiquiti Networking
- Datto Backup & RMM
- Proofpoint
- Huntress
- Microsoft 365 Tenant Administration
- Windows Server 2022/2025
- Hyper-V or virtualization platforms
- VoIP platforms and Yealink devices
- QuickBooks, EBMS, or similar business applications
- NAS storage and backup systems
- RDP, Splashtop, TeamViewer, and remote support tools
- Structured cabling and rack installations
- UPS, PDU, and power redundancy design and deployment
